KAYA is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
By using our website, you agree to the collection and use of information in accordance with this policy.
What is Personal Information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers and payment information (processed securely through third party providers).
We collect Personal Information in various ways, such as through newsletter subscriptions, product purchases, contact forms or email communications, downloads of educational materials, participation in surveys or promotions and from cookies (please delete all that aren’t applicable). We do not guarantee website links of policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, process transactions and send purchase confirmations, communicate with you regarding updates, resources or support. We may also use your information to improve our website or user experience, to send newsletters, and for marketing purposes. You may unsubscribe from our mailing/marketing lists at any time by contact us.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
However, we do not sell or rent your personal information.
Sensitive Information
Sensitive information is defined in the Privacy Act (1988) to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or other professional body.
KAYA does not intentionally collect sensitive personal information. If customers voluntarily provide sensitive information when contacting us or interacting with our services, it will only be used for the purpose for which it was provided and will be handled with appropriate care.
Customers should avoid submitting sensitive personal information through website forms unless necessary.
Third-party Links
Where reasonable and appropriate to do so, we will collect your Personal Information only from you. Our website may contain links to third-party websites, but KAYA is not responsible for the privacy practices or content of those external websites.
Youth’s Privacy
KAYA creates educational resources that may be used by children and young people. However, our website is intended to be accessed and purchased made by parents, guardians, educators, practitioners or adults.
We do not knowingly collect personal information from children under 18 without parental consent.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances
- Third parties where you have consented to use or disclosure of your information.
- Where disclosure is required or authorised by law.
Security of Personal Information
We take reasonable steps to protect your personal information from misuses, loss or unauthorised access.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information or make any changes, please contact us via email.
Policy Updates
This policy may change from time to time and is available on our website.
Privacy Policy Complains and Inquiries
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.
If you have any queries or concerns about our Privacy Policy, please contact KAYA at [email protected].
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